Frequently Asked Questions
If you're new to CAP online, we can bring you up to speed at our About page
Customer Service is available by phone (1-844-557-3479) 7 days a week 8AM – 12AM EST or by email at firstname.lastname@example.org to assist you with CAP Online
We provide a guarantee of freshness. Our goal is to ensure that we pick the freshest and best items for our customers. If the shelf life of the product is not to your satisfaction, you can remove the item from your order at the time of pick up or return it within 14 days of purchase for a full refund or exchange. If you have any issues with an item please contact your selected CAP online Store pickup location via phone for assistance.
CAP Online is a convenient way to do your business shopping online with Wholesale Club. Businesses can save time by ordering online and picking-up in store. A Wholesale Club associate will carefully pick your order and have it ready for when you arrive. Many of our locations also have a delivery service. Get started shopping today!
Delivery is available at select Wholesale Club locations through a third party for an additional fee. Our delivery locations include: Kingston, Hamilton, Regina, Saskatoon, Winnipeg, Calgary, Red Deer, Thunder Bay, Burnaby, Victoria, Halifax, Edmonton, Toronto, Mississauga, St. John's, Windsor, Waterloo, Barrie, Sudbury, London, Niagara Falls.
CAP Online is available at all Wholesale Club and Club Entrepot stores.
There is a $150 order minimum to place an online order with Wholesale Club using CAP Online.
An account will be required to place an online order with Wholesale Club using CAP Online. You can browse the site and add items to your cart without an account but an account will be required to checkout.. Create an account quickly and easily here
A customer may shop any Wholesale Club location in store or online without a membership. Although, if you are a business, we highly recommend it. Learn more about memberships here
Yes. When you place your order, you will be asked to provide a membership number.
Due to legal restrictions, tobacco may not be purchased online. If you would like to purchase tobacco, please notify a Store Associate at the time of pick up.
Adding a credit card is optional although adding it will speed up the pick-up process at the store as you can just have that card charged. Create an account quickly and easily here
We accept MASTERCARD, VISA, Debit, Cash and Gift Cards when picking up CAP Online orders. VISA Debit is not available at this time.
Gift cards are not currently available for order online. However, you can purchase Gift Cards when you arrive to pick-up your order by notifying a Store Associate at the time of pick up.
After you complete the checkout process, a store colleague will start to prepare your order. You will receive an email notifying you of any updates made to your order after it is prepared. When you or your driver arrives at your selected location during your chosen timeslot, simply follow the pickup instructions in the email or SMS.
Yes. If you would like to provide a different method of payment on pick up just let the Store Associate know once you arrive.
You can change your order by editing your shopping cart before the specified cut-off time has expired. If you place an order at least 1 day before your pick-up time slot, you can edit your shopping cart until the cut-off time of 11:59pm the day before your pick-up.
We no longer take orders by phone, fax or email. Customer Service is available by phone (1-844-557-3479) 7 days a week 8AM – 12AM EST to assist you with setting up a CAP Online account or assistance placing an order.
Arriving to pick up your order outside of your chosen timeslot without prior notification may cause delays to you or your driver. We recommend contacting Customer Service by phone (1-844-557-3479) 7 days a week 8AM – 12AM EST in advance to alert them about any changes to pick up.
To cancel an order, simply sign in to your account, open the cart and click Cancel Order from the summary section. If it is past the cut-off time contact Customer Service by phone (1-844-557-3479) 7 days a week 8AM – 12AM EST.
You can modify or cancel your order up until the cut-off time stated on your order confirmation. If an order is modified or cancelled after the cut-off time, a cancellation fee may apply.
In most cases, there is an assembly fee of $15. You will receive notification of this fee during checkout.
When you are selecting a timeslot, the next available pick up time will display.
When your order is prepared, the selected payment method is authorized for up to 125% of the order total to accommodate updates to your order. If you choose another method of payment when you pick up your order, the authorization will remain on your card until it is expired by your bank (typically 5 - 7 days). To avoid any concerns with authorizations we recommend using the "card on file" option (if available) to pay for your order. We will then finalize the transaction using the authorization and payment method on the order.
Items priced by weight can vary in size and shape and your cart will show an estimated weight and price. When your order is prepared for pick up, we will weigh each applicable item to determine its final price
Website prices are based on information available at the time for the specific pick up date/time. When your order is prepared, actual prices could be different. If you are not satisfied with the price of an item, you can remove the item when you pick up your order.
Coupons can be applied when you pick up your order. Please inform the Store Associate when you arrive and have your coupons ready.
In order to maintain maximum freshness every attempt will be made to select items closer to your selected timeslot.
Our stores are fully equipped with refrigerators and freezers. All temperature-controlled items will be stored in their applicable zones in accordance with their food safety guidelines.
We are aiming to provide CAP Online customers with the largest assortment of items available but select items may not be available for purchase online. If there is a specific item that you would like to purchase but can’t find it online, please add it to the notes section of your order prior to finishing checkout.
If an item is not available when your order is being prepared, we will select a substitution according to the preferences specified in your order. You will receive a notification by email of any substitutions when your order has been prepared. If you are unhappy with the substituted item, you can decline it when you pick up your order. If you have indicated in your preferences that you do not want substitutions, we will not pick an alternative item.
We offer both SMS Message notifications along with email notifications. You can manage your notifications settings in your Account Preferences under Order Notifications.