Frequently Asked Questions

If you're new to CAP online, we can bring you up to speed at our About page. Can't find the information you're looking for? Try these frequently asked questions, or  submit your own, and get the answers you need.

A PC identification is a universal login that can be used to access your accounts across a variety of Loblaws and Shoppers Drug Mart Inc online platforms. If you are registered with, or Click & Collect, you already have one. Your PCTM ID is your email address and password and used as your login information for your Click & Collect account.

PC ID LogoAccess all our sites with a simple login.
Click & Collect LogoSuperstore Logo
Shoppers Drug Mart LogoBeauty Boutique Logo
Zehrs LogoWholesale Club Logo
Shoppers Drug Mart Pharmacy LogoJoe Fresh Logo

Have a question we didn't answer?

Submit a Question


1-844-557-34797 DAYS A WEEK
8AM - 11PM EST